Are you in need of a smoother product return process? Do you have situations where customers return items, but you have no way of knowing if that unit is the same unit sold to that customer or not? Or the work of figuring that out feels like more work that it’s worth?
If this is an issue you’re dealing with, you’ve come to the right place.
Qstock allows you to have an orderly workflow to issue, receive, verify and process a Return merchandise authorization or RMA.
If you deal with serialized items like electronics or medical devices, QStock can verify if the serial number of the product returned matches the serial number on your sales order for that customer.
As you process your RMA, you can move your items to QA/QC quarantine area to properly inspect and decide what to do with the item.
If approved, you can even have the potential option of creating a credit for the customer within accounting systems like intacct or QuickBooks to complete the workflow.
This could be and end in sight for a chaotic RMA process.
For more information visit us at QStockinventory.com Or give us a call at (408) 252-9000