RMA Management

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RMA Management

RMA Management

Are you in need of a smoother product return process? Do you have situations where customers return items, but you have no way of knowing if that unit is the same unit sold to that customer or not?  Or the work of figuring that out feels like more work that it’s worth?

If this is an issue you’re dealing with, you’ve come to the right place.

Qstock allows you to have an orderly workflow to issue, receive, verify and process a Return merchandise authorization or RMA.

If you deal with serialized items like electronics or medical devices, QStock can verify if the serial number of the product returned matches the serial number on your sales order for that customer.

As you process your RMA, you can move your items to QA/QC quarantine area to properly inspect and decide what to do with the item.

If approved, you can even have the potential option of creating a credit for the customer within accounting systems like intacct or QuickBooks to complete the workflow.

This could be and end in sight for a chaotic RMA process.

For more information visit us at QStockinventory.com Or give us a call at (408) 252-9000

 

Justin Velthoen

Justin Velthoen

Justin Velthoen has 20 years of supply chain experience, from food distribution to manufacturing, to systems management and implementation. His primary focus is helping businesses realize the cost savings directly to their bottom line.

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QStock Inventory

QStock offers Warehouse Control, Integrated Shipping, eCommerce, ASNs, Commercial Invoices, Customer Portal, Drop Ship, Lot & Serial Track and Trace, Work Order, with compliance label printing from FDA UDI compliance to SSCC-18 Labels.

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