Are you a company that has Busniess to business customers who you take orders for by phone, email or fax?
Do you or your customers wish they could be empowered to enter in their own orders and see the status of those orders?
QStock’s Distributor Centric Customer Portal allows companies that use Sage Intacct to enable their customers to be provisioned users who can log into a customer portal to enter in their own orders. Optional approval steps are available to post orders as a draft order in Sage Intacct Order Entry. When accounting looks over the Order, they can consider if there are credit holds or other considerations they are aware of. If all looks good, they can shift to approving instead of keying, doing more data verification instead of data entry. Once the order is approved and posted by accounting, the warehouse team using QStock can allocate, direct the picking, and utilize integrated shipping options to complete fulfillment.
Throughout the entire process, your customers can look in their portal and see the status of the order. This allows your customers to get simple questions answered like, “What’s the status of my order, has my order shipped? And “what is my tracking number”. This self service allows your customer service reps to focus on more challenging questions and adding more focus to their call time.
If this sounds like the future you’d like to get to contact us at www.Qstockinventory.com or call us at (408)252-9000